Frequently asked questions

Before you make your purchase, enter your ZIP Code on our website to check whether we cover your area. If your ZIP Code is within our delivery area, you can continue with your order. If we don't yet serve your area, you may consider having your curtains shipped to the home of a friend or family member who lives within our coverage area. That address must be within the ZIP Codes enabled on our website.

Yes. Each curtain is made to the measurements of your window, in the Ripple Fold style, in Sheer, Light Filtering, or Blackout fabrics.

Yes, you can choose professional installation or do it yourself (DIY). If you install them yourself, you accept the installation responsibility terms.

It is an optional service in which a professional comes to your home to take measurements and advise you. It has a fee that is set when you schedule it, and it may come with special conditions.

Our estimated delivery time is two weeks from the confirmation of your order, provided we have received your payment and all the information needed to begin manufacturing. During periods of high demand, such as the year-end holidays, manufacturing and delivery times may be longer. If we anticipate a longer timeframe, we will let you know on our website or during checkout, before you confirm your order. If we foresee that we won't be able to meet the announced timeframe, we will inform you promptly and explain the next steps.

The fee is calculated on the value of the products in your order, before taxes. Orders up to $2,000: $50 per order. Orders over $2,000: free standard delivery. The standard fee covers shipping of all the curtains included in a single order to one address. Apartment or condominium: standard delivery is made to the building's receiving area. If you ask us to carry the curtains from the receiving area to your apartment door, an additional charge of $50 applies. This charge applies whenever that service is requested, even if the order qualifies for free delivery. Delivery does not include installation, unless the order explicitly states that this service is included.

Because our products are custom-made, we do not accept returns or issue refunds for changes of mind, incorrect selections of fabric, color, or style, errors in the product configuration, or incorrect measurements provided or confirmed by the customer, except where required by applicable law. Once production has started, the order cannot be canceled or modified at the customer's request. You may request a change or cancellation within 24 hours after purchase, provided production has not yet started. Email info@draperylife.com with the subject line “Order Change or Cancellation Request” and include your order number.

We recommend checking the packaging and products as soon as you receive your order. If you notice damage caused during shipping, missing parts or components, a product different from the one you ordered, or differences from the confirmed specifications, contact us within 7 calendar days after delivery. Email info@draperylife.com with your order number, a description of the problem, and clear photos of the product, the packaging, and the shipping label.

Drapery Life offers a limited warranty of 1 year, counted from the delivery date. The warranty covers material or manufacturing defects that appear during that period under normal household use. The warranty applies only to the original purchaser and is not transferable. The full terms are in our Returns, Exchanges, and Warranty Policy.

We have a step-by-step guide, How to Measure Your Curtains, with formulas to calculate width and height for your space (between walls, on one wall, or with no walls), how you want the curtains to open, and whether they will hang from a straight ceiling, a sloped ceiling, or over the frame. If you prefer not to measure yourself, you can schedule a technical visit.

Yes. You can request physical samples before buying to see the color, texture, and opacity of the fabrics in your space. If you decide to purchase without them, you accept that there may be reasonable differences between digital images and the final product, as explained in our Returns, Exchanges, and Warranty Policy.

All of our fabrics are 100% polyester. Soak each panel for 30 minutes and wash it separately in cold water on the shortest cycle, using a clear liquid detergent for delicates, without chlorine and without fabric softener. Spin it only with the spin cycle (do not wring it), do not use a dryer, bleach, or dry cleaning, and rehang the curtain while it is still damp. See the full care and maintenance guide.