Terms and Conditions
Version 3.1 · Effective from 2026-10-13 · Last updated 2026-10-13
Terms of use for the website and for purchases from Drapery Life (PRESTIGE WINDOW TREATMENTS LLC). Available in Spanish and English.
Important information for buying with confidence at Drapery Life.
Welcome to Drapery Life
We want your shopping experience to be simple, clear, and secure.
That is why we have prepared these Terms and Conditions so you can understand how our website works, how we process your orders, and what your rights and responsibilities are when you buy from us.
These terms govern your use of www.draperylife.com and purchases made through Drapery Life.
By browsing our website, creating an account, or placing an order, you agree to these Terms and Conditions, as well as the policies linked within them. If you do not agree, please do not use the site or make purchases.
Who we are
Drapery Life is a trade name of PRESTIGE WINDOW TREATMENTS LLC, a company located in Weston, Florida, United States.
In this document, when we say “Drapery Life,” “we,” “us,” or “our,” we are referring to PRESTIGE WINDOW TREATMENTS LLC. When we say “you” or “customer,” we are referring to the person who visits our website or makes a purchase.
1. Use of Our Website
Our website is designed to help you explore, personalize, and purchase your curtains with ease.
To make a purchase, you must have reached the age of legal majority in the state where you live. By using the website, you agree to do so lawfully and in accordance with these Terms and Conditions.
The following is not permitted:
- Interfering with the operation or security of the website.
- Attempting to access our systems without authorization.
- Transmitting viruses, malicious code, or other elements that may affect its operation.
- Using the site to violate applicable laws or third-party rights.
These terms help us maintain a safe experience for all of our customers.
Virtual Advisor (AI chat)
The website chat is handled by an artificial intelligence assistant. Its replies are for guidance only and may contain errors; they do not modify these terms or Drapery Life's policies. For your purchase, the price, measurements, and conditions shown in your cart, at checkout, and in your order confirmation apply, and you remain responsible for verifying your measurements. Do not share card details, passwords, or other sensitive information in the chat. If you wish, you can take a photo of your window with the chat camera (files cannot be attached): the advisor uses it only to understand your space and it is not stored on our servers. You can ask to speak with a member of our team at any time. By using the chat, you agree to these terms and the Privacy Policy.
2. Made-to-Measure Products
At Drapery Life, we manufacture Ripplefold curtains and related products, customized according to the options you choose during your purchase. This includes the measurements, fabrics, colors, stack type, and other features you select or confirm.
Before you finalize your order
We recommend that you carefully review all specifications, especially measurements.
Because your curtains will be manufactured based on the information you provide, it is the customer’s responsibility to make sure the selections and measurements entered are correct.
To help you, we provide guides, instructions, and measuring tools. These resources are for informational purposes only and do not replace the customer's review and confirmation of measurements.
About colors and images
We strive to present our fabrics and products as accurately as possible. However, colors and textures may show slight differences due to factors such as:
- The brightness and color settings of your screen.
- The lighting in the space.
- Differences between photographs and physical samples.
- Normal variations between fabric manufacturing batches.
Images on our website are for illustration purposes only, unless we expressly state otherwise.
3. Orders and Purchase Confirmation
When you place an order with Drapery Life, we send a purchase request with the selected specifications.
Receiving an automatic confirmation that we have received your order does not necessarily mean that it has been accepted.
Your order is considered accepted when Drapery Life confirms it or begins processing it.
In certain circumstances, we may need to reject or cancel an order for legitimate reasons, for example:
- Lack of availability of any product.
- Obvious errors in prices or descriptions.
- Problems with payment authorization or processing.
- Incomplete or incorrect information.
- Reasonable suspicion of fraudulent activity.
If we cancel an order that has already been paid, we will refund the amount to the original payment method.
If we need to verify any measurement, selection, or information for your order, we may contact you using the details you provided during checkout.
4. Prices, Payments, and Taxes
We want you to know the costs of your purchase before you confirm it.
Prices, promotions, shipping charges, and applicable taxes will be shown during the checkout process.
These prices may change before you complete your order. The price that applies will be the one shown at the end of checkout.
By placing an order, you authorize Drapery Life and its payment service providers to process the full corresponding amount, including shipping charges and applicable taxes.
If payment cannot be authorized or completed successfully, order processing may be delayed or canceled.
Sales taxes will be calculated and charged where applicable, based on the shipping address and applicable legal requirements.
5. Production, Shipping, and Delivery
Every order matters to us. That is why we work to make sure you receive your curtains within the timeframes provided at the time of purchase.
The estimated production or shipping time will be shown on our website, during checkout, or in your order confirmation.
Shipping times are estimates and may vary due to circumstances beyond our reasonable control.
Coverage Areas
Drapery Life sells and ships only to addresses located in the United States, within the areas available during the checkout process.
Shipping options and costs will be shown before you complete your order.
If a delay occurs
If we cannot ship your order within the stated timeframe, we will let you know about the situation and the options available.
These may include accepting a new shipping date or canceling the order and receiving the corresponding refund.
Online sales are also subject to applicable federal rules on shipping times and delays.
Upon receiving your order
Once we hand your order over to the carrier, its handling and transportation may also be subject to the carrier’s terms and procedures.
If you receive a damaged package, a product different from the one you ordered, or identify missing pieces, please see our Returns, Exchanges, and Warranty Policy to learn how to report it.
6. Changes, Cancellations, Returns, and Warranty
We know that buying made-to-measure products requires trust. That is why we want you to understand the conditions that apply to your order.
Curtains and other custom products from Drapery Life are subject to our Returns, Exchanges, and 1-year Limited Warranty Policy, which is part of these Terms and Conditions.
See our Returns, Exchanges, and Warranty Policy
This policy provides information on the timeframes and requirements for requesting changes or cancellations, the conditions that apply to made-to-measure products, how to report any issue with your order, and the coverage of our one-year limited warranty.
Our warranty is expressly identified as limited, and its full terms will be available for review before you complete your purchase.
We recommend reviewing this policy before you confirm your order.
7. Installation and Use of Our Products
Our products are designed so you can install them by following the corresponding instructions.
Unless your order expressly states that it includes installation, installing the curtains will be the customer's responsibility.
Before you begin, make sure the surface, brackets, and fasteners are suitable for the type of installation and can support the weight of the product.
We provide installation guides to help you through the process.
If Drapery Life offers or coordinates an installation service, it will be subject to the specific conditions communicated for that service.
The product warranty does not replace or modify the terms that apply to the installation service.
8. Content and Intellectual Property
We created our website to help you learn about our products and find the perfect curtains for your space.
The texts, photographs, designs, logos, images, and other content published on the site belong to Drapery Life or are used with the corresponding authorization.
You may not copy, reproduce, distribute, or use them for commercial purposes without our prior written permission, except where permitted by law.
Comments and Reviews
We love hearing about our customers' experiences.
If you choose to share an opinion, suggestion, or review, you confirm that you have the right to publish that content and that it does not infringe on the rights of third parties.
Reviews should reflect real and genuine experiences.
The processing of personal data you share will be governed by our Privacy Policy.
9. Third-Party Links and Services
To give you a better shopping experience, our site may include links, tools, or services provided by other companies.
These may include payment platforms, shipping carriers, or appointment scheduling systems.
Each third-party provider operates under its own terms and policies.
Drapery Life does not control the operation or content of these external sites or services.
We recommend reviewing their terms when applicable.
10. Website Availability and Error Correction
We work to keep our website available, up to date, and functioning properly.
However, we cannot guarantee that it will be free from interruptions, technical errors, or temporary malfunctions.
We may correct errors, update information, or change the site's features when necessary.
If we identify an error that affects an order you have already placed, we will contact you to explain the situation and the options available.
11. Limitation of Liability
To the extent permitted by applicable law, Drapery Life will not be liable for indirect or special losses related to your use of the website, or for delays caused by circumstances beyond our reasonable control.
This provision is not intended to exclude or limit any rights, warranties, or liabilities that, under applicable law, cannot be excluded or limited.
The specific terms of our warranty can be found in our Returns, Exchanges, and Warranty Policy.
12. Updates to These Terms and Conditions
We may update these Terms and Conditions when necessary to reflect changes in our services, processes, or legal requirements.
Updated versions will be posted on our website and will indicate their date of update.
Changes will take effect upon publication and will not retroactively modify the terms of previously accepted orders, unless applicable law permits it or the customer expressly accepts the change.
13. Governing Law
These Terms and Conditions will be interpreted in accordance with the laws of the State of Florida and applicable federal laws of the United States.
The above does not limit the consumer protection laws that may apply to the customer under the law of the state where they reside.
14. Need Help? We're Here for You
If you have questions about these Terms and Conditions or need information about your order, you can write to us at:
We would be happy to help you.
Thank you for trusting Drapery Life.
We want every stage of your experience, from choosing your curtains to enjoying them in your home, to be clear, simple, and enjoyable.
Thank you for choosing Drapery Life and letting us be part of your spaces. Our commitment is to offer you made-to-measure products, transparent information, and a shopping experience you can trust.
With warmth and gratitude,
The Drapery Life Team
Custom-made, easy to buy, easy to install.
Important information so you can buy with confidence at Drapery Life.
Welcome to Drapery Life
We want your shopping experience to be simple, clear, and secure.
That is why we have prepared these Terms and Conditions, so you know how our website works, how we process your orders, and what your rights and responsibilities are when you buy from us.
These terms govern the use of www.draperylife.com and purchases made through Drapery Life.
By browsing our website, creating an account, or placing an order, you agree to these Terms and Conditions, as well as the policies linked within them. If you do not agree, you should not use the website or make purchases.
Who Are We?
Drapery Life is a brand of PRESTIGE WINDOW TREATMENTS LLC, a company based in Weston, Florida, United States.
In this document, when we say “Drapery Life,” “we,” “us,” or “our,” we mean PRESTIGE WINDOW TREATMENTS LLC. When we say “you” or “customer,” we mean the person who visits our website or makes a purchase.
1. Use of Our Website
Our website is designed to make it easy for you to learn about, customize, and buy your curtains.
To make a purchase, you must have reached the age of majority in the state where you live. By using the website, you agree to do so lawfully and in accordance with these Terms and Conditions.
The following is not permitted:
- Interfering with the operation or security of the website.
- Attempting to access our systems without authorization.
- Transmitting viruses, malicious code, or other elements that may affect its operation.
- Using the website to violate applicable laws or the rights of third parties.
These conditions help us maintain a safe experience for all of our customers.
Virtual advisor (AI chat)
The website chat is operated by an artificial intelligence assistant. Its answers are for guidance only and may contain errors; they do not change these terms or Drapery Life’s policies. What counts for your purchase is the price, measurements, and conditions shown in your cart, at checkout, and in your order confirmation, and you remain responsible for verifying your measurements. Do not share payment card details, passwords, or other sensitive information in the chat. If you wish, you may take a photo of your window with the chat’s camera (files cannot be attached): the advisor uses it only to understand your space and it is not stored on our servers. You may ask to speak with a team member at any time. By using the chat you agree to these terms and to the Privacy Policy.
2. Custom-Made Products
At Drapery Life, we make Ripplefold curtains and related products, customized according to the options you choose during your purchase. This includes the measurements, fabrics, colors, opening type, and any other features you select or confirm.
Before You Finalize Your Order
We recommend carefully reviewing all specifications, especially the measurements.
Because your curtains will be made according to the information you provide, it is the customer’s responsibility to make sure that the selections and dimensions entered are correct.
To help you, we provide guides, instructions, and measuring tools. These resources are for informational purposes and do not replace the customer's review and confirmation of the measurements.
About Colors and Images
We strive to present our fabrics and products as accurately as possible. However, colors and textures may show slight differences due to factors such as:
- The brightness and color settings of your screen.
- The lighting in your space.
- Differences between photographs and physical samples.
- Normal variations between fabric production lots.
Images on our website are for illustrative purposes unless we expressly state otherwise.
3. Orders and Purchase Confirmation
When you place an order with Drapery Life, you send us a purchase request with the specifications you selected.
Receiving an automatic confirmation that we have received your order does not necessarily mean that it has been accepted.
Your order is considered accepted when Drapery Life confirms it or begins processing it.
In certain circumstances, we may need to reject or cancel an order for legitimate reasons, such as:
- Unavailability of a product.
- Obvious pricing or description errors.
- Problems with payment authorization or processing.
- Incomplete or incorrect information.
- Reasonable suspicion of fraudulent activity.
If we cancel an order that has already been paid, we will issue the applicable refund to the original payment method.
If we need to verify any measurement, selection, or other information in your order, we may contact you using the details you provided during checkout.
4. Prices, Payments, and Taxes
We want you to know the costs of your purchase before you confirm it.
Prices, promotions, shipping charges, and applicable taxes will be shown during checkout.
These amounts may change before you complete your order. The price that applies will be the one displayed when you finalize your purchase (checkout).
When you place an order, you authorize Drapery Life and its payment service providers to process the full amount, including shipping charges and applicable taxes.
If payment cannot be authorized or completed successfully, order processing may be delayed or canceled.
Sales tax will be calculated and collected when applicable, based on the shipping address and applicable law.
5. Production, Shipping, and Delivery
Every order matters to us. That is why we work to make sure you receive your curtains within the timeframes stated at the time of purchase.
The estimated production or shipping time will be stated on our website, during checkout, or in your order confirmation.
Transit times are estimates and may vary due to circumstances beyond our reasonable control.
Service Areas
Drapery Life sells and ships only to addresses in the United States, within the areas available during checkout.
Shipping options and charges will be shown before you complete your order.
If There Is a Delay
If we cannot ship your order within the stated timeframe, we will let you know about the situation and the available options.
These may include accepting a new shipping date or canceling the order and receiving the applicable refund.
Online sales are also subject to the applicable federal rules on shipping timeframes and delays.
When You Receive Your Order
Once we hand your order over to the carrier, its handling and transport may also be subject to that company’s terms and procedures.
If you receive a damaged package, a product different from the one you ordered, or you notice missing parts, please see our Returns, Changes, and Warranty Policy to learn how to report it.
6. Changes, Cancellations, Returns, and Warranty
We know that buying custom-made products requires trust. That is why we want you to know the conditions that apply to your order.
Curtains and other customized Drapery Life products are subject to our Returns, Changes, and 1-Year Limited Warranty Policy, which is part of these Terms and Conditions.
See our Returns, Changes, and Warranty Policy
In this policy you will find information about the timeframes and requirements to request changes or cancellations, the conditions that apply to custom-made products, how to report any issue with your order, and the coverage of our 1-year limited warranty.
Our warranty is expressly identified as limited, and its complete terms will be available for review before you finalize your purchase.
We recommend reviewing this policy before confirming your order.
7. Installation and Use of the Products
Our products are designed so that you can install them by following the corresponding instructions.
Unless your order expressly states that installation is included, installing the curtains is the customer’s responsibility.
Before you begin, make sure that the surface, brackets, and fasteners are suitable for the type of installation and for supporting the weight of the product.
We provide installation guides to help you throughout the process.
If Drapery Life offers or arranges an installation service, it will be subject to the specific terms communicated for that service.
The product warranty does not replace or modify the terms that apply to the installation service.
8. Content and Intellectual Property
We created our website to help you get to know our products and find the ideal curtains for your space.
The text, photographs, designs, logos, images, and other content published on the website belong to Drapery Life or are used with the corresponding permission.
You may not copy, reproduce, distribute, or use them for commercial purposes without our prior written permission, except as permitted by law.
Comments and Reviews
We love hearing about our customers' experiences.
If you choose to share an opinion, suggestion, or review, you confirm that you have the right to publish that content and that it does not infringe the rights of third parties.
Reviews must reflect real and genuine experiences.
The handling of any personal data you share will be governed by our Privacy Policy.
9. Third-Party Links and Services
To offer you a better shopping experience, our website may include links, tools, or services provided by other companies.
These may include payment platforms, carriers, or appointment scheduling systems.
Each third-party provider operates under its own terms and policies.
Drapery Life does not control the operation or content of these external websites or services.
We recommend reviewing their terms when applicable.
10. Website Availability and Error Corrections
We work to keep our website available, up to date, and working properly.
However, we cannot guarantee that it will be free from interruptions, technical errors, or temporary failures.
We may correct errors, update information, or modify the website's features when necessary.
If we identify an error that affects an order you have already placed, we will contact you to explain the situation and the available options.
11. Limitation of Liability
To the extent permitted by applicable law, Drapery Life will not be liable for indirect or special losses related to your use of the website, or for delays caused by circumstances beyond our reasonable control.
This provision is not intended to exclude or limit any rights, warranties, or liabilities that cannot be excluded or limited under applicable law.
The specific terms of our warranty are set out in the Returns, Changes, and Warranty Policy.
12. Updates to These Terms and Conditions
We may update these Terms and Conditions when necessary to reflect changes in our services, processes, or legal requirements.
Updated versions will be posted on our website and will show the date they were updated.
Changes take effect when they are posted and will not retroactively change the terms of orders we have already accepted, unless applicable law permits it or the customer expressly agrees to the change.
13. Governing Law
These Terms and Conditions will be interpreted in accordance with the laws of the State of Florida and the applicable federal laws of the United States.
The foregoing does not limit any consumer protection laws that may apply to you under the laws of the state where you reside.
14. Need Help? We’re Here for You
If you have questions about these Terms and Conditions or need information about your order, you can email us at:
We'll be happy to help you.
Thank You for Trusting Drapery Life
We want every stage of your experience, from choosing your curtains to enjoying them in your home, to be clear, simple, and pleasant.
Thank you for choosing Drapery Life and letting us be part of your home. Our commitment is to offer you custom-made products, transparent information, and a shopping experience you can trust.
With warmth and gratitude,
The Drapery Life Team
Custom-made, easy to buy, easy to install.