Drapery Life Privacy Policy
Version 2.1 · Effective from 2026-10-12 · Last updated 2026-10-12
How Drapery Life collects, uses, and shares personal information, and your privacy choices. Spanish and English.
This Privacy Policy explains how PRESTIGE WINDOW TREATMENTS LLC, doing business as Drapery Life (“Drapery Life,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit www.draperylife.com, make a purchase, or contact us.
Drapery Life is headquartered in Weston, Florida, and sells its products only in the United States. This policy applies to information collected through our website, during the purchase process, and in our communications with customers.
1. Information we collect
The information we collect depends on how you interact with us. It may include:
- Contact information: name, email address, phone number, and billing or shipping address.
- Order information: products purchased, measurements and selected options, order history, and order-related communications.
- Payment information: data needed to process your payment. Payments may be processed by third-party providers, who manage payment information under their own policies.
- Information you send us: messages, reviews, comments, survey responses, or information you share when requesting customer support.
- Technical and usage information: IP address, device and browser type, pages visited, interactions with the site, and other data that may be collected through cookies or similar technologies.
- Chat with our virtual advisor: if you use the site chat (handled by an AI assistant), we save the messages you type and any details you choose to share (for example your name, email address, phone number, ZIP code, window type, and preferences), along with your IP address, approximate location based on your IP (city, region, and approximate ZIP code), the date and time, your device and browser type, your language, the page you came from, and advertising campaign data, if any. We ask for your consent within the chat before collecting this.
- Photos taken in chat: the chat lets you take a photo of your window with your device's camera, but only if you choose to and give your browser permission. Files cannot be attached. The photo is sent to our artificial intelligence provider solely so the advisor can understand your space during that conversation. Drapery Life does not store the photo on its servers or in its database. The provider may temporarily retain the processed data under its own policies. Please do not photograph people, documents, or screens.
We ask that you not send us confidential information that isn't necessary to process your purchase or handle your request.
2. How We Use Information
We may use personal information to:
- Processing payments and preparing and delivering orders.
- Manufacturing the products according to the confirmed measurements and selections.
- Sending you order confirmations, updates, and notices about changes or delays.
- Answer your questions and manage customer service or warranty requests.
- Maintaining, protecting, and improving the website, our products, and the shopping experience.
- Detecting and preventing fraud, unauthorized use, and security issues.
- Assisting you in the chat with our virtual advisor, remembering your conversation, emailing you your quote and, if you accepted the Terms and this Policy within the chat, following up by email if you don't complete your purchase. You can unsubscribe at any time.
- Comply with legal, tax, and accounting obligations.
- Sending you promotions and news when you have agreed to receive them. You can unsubscribe from promotional messages by following the instructions included in them.
3. Cookies and Similar Technologies
Drapery Life and the vendors that help operate the site may use cookies and similar technologies to make the site work, remember your preferences, understand how it is used and, where applicable, measure advertising campaigns.
You can manage or block cookies in your browser settings. Some site features may not work properly if you turn off certain cookies. If the site offers a privacy preferences tool, you can also use it to adjust your choices.
4. How we share information
We may share personal information with providers who help us operate the business, such as:
- E-commerce platforms and website hosting.
- Payment processors.
- Shipping and logistics companies.
- Communication, customer service, and email services.
- Analytics, security, and advertising tools, if used.
- AI providers that process chat messages and photos to generate the virtual advisor's replies, and approximate geolocation services based on IP address.
These providers receive the information needed to provide their services and may process it under their own policies and obligations.
We may also share information when necessary to comply with the law, respond to legal processes, protect the rights and safety of Drapery Life or others, investigate fraud, or manage a sale, reorganization, or transfer of part of the business.
5. Your Choices and Privacy Rights
You can:
- Unsubscribe from promotional emails using the link included in those messages.
- Request access to, correction of, or deletion of the personal information that Drapery Life holds about you.
- Request information about how we use your data, or withdraw your consent where processing depends on it.
- Use the privacy or cookie options available on the website.
Some state laws provide additional rights regarding personal information. The availability and scope of those rights depend on the applicable law. To submit a request, email us at info@draperylife.com with the subject line “Privacy Request”. We may ask for reasonable information to verify your identity before we respond.
6. Data Retention
We keep personal information for as long as reasonably necessary to process orders, provide customer service, comply with legal and accounting obligations, resolve disputes, and protect our business. The retention period depends on the type of information and the reason it was collected.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage can guarantee absolute security.
8. Children's Privacy
Our website and products are directed to adults who shop for their homes. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a minor has provided us with personal information, please contact us so we can review it and take appropriate action.
9. Links to Other Websites
Our site may include links to third-party websites or services. This Privacy Policy does not apply to those services. Please review their own policies before sharing personal information with them.
10. Changes to This Policy
We may update this Privacy Policy when our practices change or when necessary. We will post the updated version on this page and indicate the new effective date.
11. Contact Us
If you have questions about this Privacy Policy or want to submit a request related to your personal information, email us at info@draperylife.com
Drapery Life Privacy Policy
Last updated: October 12, 2026
This Privacy Policy explains how PRESTIGE WINDOW TREATMENTS LLC, doing business as Drapery Life (“Drapery Life,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit www.draperylife.com, make a purchase, or contact us.
Drapery Life is based in Weston, Florida, and sells its products only in the United States. This policy applies to information collected through our website, during checkout, and through our communications with customers.
1. Information We Collect
The information we collect depends on how you interact with us. It may include:
- Contact information: your name, email address, phone number, and billing or shipping address.
- Order information: products purchased, measurements and options selected, order history, and communications about your order.
- Payment information: information needed to process your payment. Payments may be processed by third-party providers, which handle payment information according to their own policies.
- Information you provide to us: messages, reviews, comments, survey responses, or other information you share when contacting customer support.
- Technical and usage information: your IP address, device and browser type, pages visited, interactions with the website, and other information that may be collected through cookies or similar technologies.
- Chat with our virtual advisor: if you use the website chat (operated by an artificial intelligence assistant), we keep the messages you write and the information you choose to share (for example your name, email address, phone number, ZIP code, window type, and preferences), together with your IP address, your approximate location based on your IP (city, region, and approximate ZIP code), the date and time, your device and browser type, your language, the page you came from, and advertising campaign data, if any. We ask for your acceptance inside the chat.
- Photos taken in the chat: the chat lets you take a photo of your window with your device's camera, only if you choose to and give your browser permission; files cannot be attached. The photo is sent to our artificial intelligence provider solely so the advisor can understand your space during that conversation, and Drapery Life does not store it on its servers or in its database; the provider may temporarily retain the processed data under its own policies. Please do not photograph people, documents, or screens.
Please do not send us sensitive information that is not needed to process your purchase or respond to your request.
2. How We Use Your Information
We may use personal information to:
- Process payments, prepare orders, and deliver products.
- Make products according to the measurements and selections you confirm.
- Send order confirmations, updates, and notices about changes or delays.
- Respond to questions and handle customer service or warranty requests.
- Maintain, protect, and improve our website, products, and shopping experience.
- Detect and prevent fraud, unauthorized use, and security issues.
- Assist you in the chat with the virtual advisor, remember your conversation, email you your quote and, if you accepted the Terms and this Policy inside the chat, follow up by email if you do not complete your purchase. You can unsubscribe at any time.
- Meet legal, tax, and accounting requirements.
- Send you promotions and updates if you have agreed to receive them. You can unsubscribe from promotional messages by following the instructions included in them.
3. Cookies and Similar Technologies
Drapery Life and the providers that help us operate the website may use cookies and similar technologies to make the website work, remember your preferences, understand how the website is used, and, where applicable, measure advertising campaigns.
You can manage or block cookies through your browser settings. Some website features may not work properly if you disable certain cookies. If the website provides a privacy preference tool, you can also use it to adjust your choices.
4. How We Share Information
We may share personal information with service providers that help us operate our business, such as:
- E-commerce platforms and website hosting providers.
- Payment processors.
- Shipping and logistics companies.
- Communication, customer service, and email providers.
- Analytics, security, and advertising tools, if used.
- Artificial intelligence providers that process the chat messages and photos to generate the virtual advisor’s replies, and services that estimate approximate location from an IP address.
These providers receive the information needed to perform their services and may process it under their own policies and obligations.
We may also share information when necessary to comply with the law, respond to legal processes, protect the rights and safety of Drapery Life or others, investigate fraud, or manage a sale, reorganization, or transfer of part of our business.
5. Your Privacy Choices and Rights
You can:
- Unsubscribe from promotional emails using the link included in those messages.
- Request access to, correction of, or deletion of personal information Drapery Life maintains about you.
- Ask how your information is being used or withdraw your consent when processing is based on your consent.
- Use any privacy or cookie settings available on the website.
Some states give residents additional rights regarding their personal information. The availability and scope of those rights depend on applicable law. To submit a request, email us at info@draperylife.com with the subject line “Privacy Request.” We may ask for reasonable information to verify your identity before responding.
6. How Long We Keep Information
We keep personal information for as long as reasonably necessary to process orders, provide customer service, meet legal and accounting requirements, resolve disputes, and protect our business. The retention period depends on the type of information and why it was collected.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
8. Children’s Privacy
Our website and products are intended for adults making purchases for their homes. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review the matter and take appropriate action.
9. Links to Other Websites
Our website may include links to third-party websites or services. This Privacy Policy does not apply to those services. Please review their privacy policies before sharing personal information with them.
10. Changes to This Policy
We may update this Privacy Policy when our practices change or when needed. We will post the revised policy on this page and update its effective date.
11. Contact Us
If you have questions about this Privacy Policy or want to submit a request regarding your personal information, contact us at info@draperylife.com