Privacy Policy

Drapery Life ("we," "us," or "our") is operated by Prestige Window Treatments. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit draperylife.com or place an order with us.

1. Information We Collect

a. Information You Provide

• Order information: Name, email, shipping address, window measurements, fabric selections
• Payment information: Processed through Stripe — we never store card numbers on our servers
• Contact form submissions: Name, email, and message content
• Expert Visit bookings: Name, email, phone, home address, and preferred time window
• ZIP code coverage checks: ZIP code entered for coverage validation

b. Automatically Collected Information

• Browser type and version
• Operating system and device type
• Pages viewed and time spent on pages
• Referring URL
• IP address (anonymized for analytics)

We use Google Tag Manager and Google Analytics 4 to collect anonymized usage data. We do not sell this data.

2. How We Use Your Information

• Processing and fulfilling your custom drape order
• Communicating order status, tracking, and support
• Scheduling Expert Visits and installation appointments
• Improving our website, configurator, and service
• Complying with legal obligations

3. Information Sharing

We do not sell your personal information. We share your information only with:

• Stripe: For payment processing. Stripe is PCI-DSS compliant.
• Shipping carriers: Your name and delivery address for order fulfillment
• Google Analytics: Anonymized, aggregated usage data only
• Legal authorities: When required by law

4. Data Retention

Order information is retained for 7 years for accounting and legal purposes. Contact form submissions are retained for 2 years. You may request deletion of non-transactional data by contacting us.

5. Cookies

We use strictly necessary session cookies (for your cart and quote session) and optional analytics cookies (Google Analytics). You may disable analytics cookies in your browser settings.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of data not required for legal/transactional purposes
• Opt out of marketing emails at any time

Contact Support to exercise any of these rights.

7. Contact

For privacy questions: support@draperylife.com or use our contact form.