Help Center

How can we help you?

Find guides, answers, and direct support — everything you need to succeed with your custom drapes.

Measuring Guides

Step-by-step instructions with illustrations for measuring your windows correctly.

Installation Guides

DIY installation instructions for all mount types — wall, ceiling, free space, and recessed.

FAQ — Frequently Asked Questions

Answers to the most common questions about ordering, measuring, pricing, and policies.

Custom Product Policy

Information about our made-to-order policy, returns, exchanges, and defects.

Shipping & Cancellation Policy

Order cancellation windows, shipping timelines, and carrier information.

Book an Expert Visit

Not sure how to measure? Our expert comes to your home. $49.99, may be credited toward a qualifying order.

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Didn't find what you need?

Our support team responds within 24 business hours. For urgent order issues, please mention your order number in the message.

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