Custom Product Policy
All Drapery Life drapes are manufactured to your exact specifications. Please read this policy before ordering.
1. Made-to-Order Products
All products sold through Drapery Life are custom-manufactured ("made-to-order") based on the exact specifications you provide at the time of order, including:
- Fabric class (Sheer, Translucid, or Blackout)
- Width (in inches)
- Height (in inches)
- Mount type (wall, ceiling, free space, or recessed)
- Panel opening direction (left, right, or center)
Because manufacturing begins immediately after payment confirmation, made-to-order products cannot be returned or exchanged for any reason other than those specified in Section 3 of this policy.
2. No Returns or Exchanges Due to Measurement Error
Drapery Life cannot accept returns or issue refunds for drapes that do not fit due to measurement errors made by the customer. It is the customer's sole responsibility to:
- Measure windows correctly using the provided Measuring Guide
- Enter measurements accurately in the configurator
- Verify all configuration settings (mount type, opening direction) before checkout
If you are unsure about how to measure, we strongly recommend booking an Expert Visit ($49.99, an independent service) prior to ordering.
3. Defects and Damage
We will replace or remedy any drape that:
- Arrives visibly damaged due to shipping or handling
- Has a manufacturing defect (e.g., incorrect fabric, incorrect dimensions when measured from our production records)
- Is materially different from the specifications confirmed in your order
To file a defect or damage claim:
- Contact Drapery Life Support within 48 hours of delivery
- Include your order number and photos of the damage or defect
- Include photos of the outer packaging (for shipping damage claims)
Claims submitted more than 48 hours after delivery may not be honored. Drapery Life will review each claim and respond within 3–5 business days.
4. Order Cancellation
Order cancellations are only possible within 48 hours of payment confirmation, and only if manufacturing has not yet started. To request a cancellation, contact Support immediately with your order number.
If manufacturing has begun, cancellation is not possible and no refund will be issued. See our Shipping & Cancellation Policy for full details.
5. Expert Visit Fee
The Expert Visit fee may be credited toward a qualifying order only when the applicable promotion or configuration is active. The visit fee is not refundable as cash.
6. Questions
For any questions about this policy or a specific order, please contact our support team. We're happy to help.